SHIPPING & RETURNS
Shipping Policy
We are committed to delivering your order promptly and securely. Please take a moment to review our shipping policy to understand our process and expectations.
Made-to-Order Products
All of our products are made to order, ensuring the highest quality and attention to detail. Please allow up to two weeks for manufacturing before your order is ready for shipment. You will receive a confirmation email once your item has been crafted and is prepared to ship.
Shipping Carrier
All orders are shipped via USPS. We have chosen USPS for its reliability and nationwide coverage, ensuring that your package reaches you safely and efficiently.
Processing and Shipping Time
• Manufacturing Time: Up to 2 weeks from the date of purchase.
• Shipping Time: Once shipped, orders typically arrive within 7 business days. However, in rare cases, delivery may take up to 10 business days depending on your location and any unexpected carrier delays.
Shipping Confirmation and Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor your package’s progress on the USPS website.
Shipping Fees
Shipping fees are calculated at checkout based on your location and order weight. We strive to keep shipping costs affordable and transparent.
Lost or Delayed Shipments
If your order does not arrive within the expected timeframe, please contact our support team at thehangtimegroup@gmail.com. We will work closely with USPS to investigate and resolve the issue as quickly as possible.
International Shipping
Currently, we only offer domestic shipping within the United States. We are working to expand our shipping options to include international locations in the future.
Customer Support
If you have any questions or concerns about your order, please do not hesitate to reach out to us at thehangtimegroup@gmail.com. Our team is here to assist you and ensure a smooth delivery experience.
Return & Exchange Policy
We take pride in providing high-quality clothing and exceptional service. To maintain the integrity of our products and ensure the safety and satisfaction of our customers, all sales are final. We do not accept returns, exchanges, or offer refunds on any items purchased.
Please take the time to carefully review product descriptions, sizing information, and images before making your purchase. If you have any questions or need assistance with sizing or product details, our customer support team is here to help! Feel free to reach out to us at thehangtimegroup@gmail.comprior to placing your order.
In the rare event that your item arrives damaged or defective, please contact us within 7 days of receiving your order. We will gladly work with you to resolve any issues.
Thank you for your understanding and support!